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Terms and Conditions
  1. Terms and Disclosures for Online Account Access Services
  2. Your Billing Rights
  3. Privacy Statement
  4. Fees and Charges
  5. Funds Availability Policy Disclosure
Terms and Disclosures for Online Account Access Services
In these TERMS, CONDITIONS, AND DISCLOSURES, the words "we", "us", and "our" refer to Woodlands Credit Union (WCU). The words "you" and "your" refer to each person who signs the application for home banking services and each account owner or other person authorized to transact business on any WCU account which may be accessed by way of the WCU Online Account Access Services (the "Services").

COMPUTER EQUIPMENT AND SOFTWARE
You will need computer hardware and software sufficient to enable you to access the Internet. You will need to have an Internet service provider and a browser that is SSL compliant.
We are not responsible for any loss, damage or injury, whether caused by your equipment or software, the Services, or any technical or editorial errors contained in or omissions from any user guide related to the Services. We will not be responsible for any direct, indirect, special or consequential damages arising in any way out of the installation, use or maintenance of your equipment, software or the Services, except where the law requires a different standard.

NEW SERVICES
We may, from time to time, introduce new Services or enhance the existing Services. We will notify you when these new or enhanced Services are available. By using these Services when they become available, you agree that they will be governed by these Terms, Conditions, and Disclosures as well as any additional terms, conditions, and disclosures we provide to you.

CUSTOMER SERVICE INFORMATION
Questions, other than questions about bill payment problems, should be directed to Woodlands Credit Union during the hours of 9:00 AM to 4:30 PM Monday through Wednesday, or 9:00 AM to 5:00 PM Thursday or Friday, or 9 AM to 12:00 Noon on Saturday. Mail may also be addressed to:
Member Service Dept.
Woodlands Credit Union
730 Main St.
Berlin, NH 03570
1.800.313.9630

Account Access
WCU Internet Account Access Services will provide you access to your account via the Internet by entering your Member Account Number as the User ID and a user defined security code/Personal Identification Number (PIN). Account Access will enable you to:
  • Transfer funds from share draft to share draft.
  • Transfer funds from share draft to share savings.
  • Transfer funds from share savings to share draft.
  • Transfer funds from share savings to share savings.
  • Transfer funds from line of credit to share draft.
  • Transfer funds from line of credit to share savings.
  • Make payments from share draft to loan accounts with us.
  • Make payments from share savings to loan accounts with us.
  • Make payments from share draft to third parties.
  • Make payments from share savings to loan account(s) with us.
  • Make payments from share savings to third parties.
  • Get information about:
    • The account balance of share draft account(s)
    • The account balance of share savings account(s)
Limitations on Frequency of Transfers:
During any statement period, you may not make more than six withdrawals or transfers from a savings account to another Credit Union account of yours or to a third party by means of a preauthorized, automatic or computer transfer or telephonic order or instruction. If you exceed the transfer limitations set forth above in any statement period, your account will be subject to closure by the credit union.

FEES
You will not be charged any monthly fee for accessing your account through your use of the Service.
There is no charge for using the standard WCU Internet Account Access. Charges are subject to change at any time at the discretion of the Credit Union. We will notify you in advance of any such change.
The Credit Union reserves the right to cancel any Internet Account Access services that are inactive for more than 90 days.

DOCUMENTATION
You will get a monthly account statement from us for your share draft accounts either in paper or electronic format, whichever you choose.
You will get a monthly account statement from us for your share savings accounts, unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly.

PREAUTHORIZED PAYMENTS
Right to stop payment and procedure for doing so: If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how:
Call or write us at the telephone number or address listed in this brochure in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and mail or deliver it to us within 14 days after you call.
Please refer to our separate fee schedule for the amount we will charge you for each stop-payment order you give.

Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)

Liability for failure to stop payment of preauthorized transfer: If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

FINANCIAL INSTITUTION'S LIABILITY
Liability for failure to make transfers: If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
  1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
  2. If you have an overdraft line and the transfer would go over the credit limit.
  3. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
  4. If circumstances beyond our control (such as, but not limited to, fire, flood, or interference from an outside source) prevent the transfer, despite reasonable precautions that we have taken.
  5. If you do not receive a Confirmation at the time you initiate a transfer or payment.
  6. If the Services, your equipment, the software, or any communications link is not working properly and you know or have been advised by us about the malfunction before you execute the transaction.
  7. There may be other exceptions stated in our agreement with you.


CONFIDENTIALITY
We will disclose information to third parties about your account or the transfers you make: (1) where it is necessary for completing the transfers; or (2) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or (3) in order to comply with government agency or court orders; or (4) if you give us written permission.

UNAUTHORIZED TRANSFERS
(a) Consumer Liability
If you believe your Personal Identification Number (PIN) has been lost or stolen, you should change your PIN immediately on your WCU Internet Account Access Account, under PREFERENCES. Tell us AT ONCE if you believe your code/Personal Identification Number has been lost, stolen or compromised. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50 if someone used your security code without your permission. (If you believe your PIN/code has been lost or stolen, and you tell us within two business days after you learn of the loss or theft, you can lose no more than $50 if someone used your PIN/code without your permission.)
If you do NOT tell us within two business days after you learn of the loss or theft of your security code, and we can prove we could have stopped someone from using your security code without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

(b) Contact in event of unauthorized transfer
If you believe your security code has been lost or stolen, you should change your security code on your WCU Internet Account Access account immediately. If you know your PIN/code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in this disclosure.

ERROR RESOLUTION NOTICE:
In Case of Errors or Questions about Your Electronic Transfers: Call or write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we send you the FIRST statement on which the problem or error appeared.
  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened.
We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.

Additional Terms, Conditions, and Disclosures:
  1. If you add a WCU Internet Account Access Service after you have agreed to this Agreement, you agree that the Terms, Conditions, and Disclosures of this Agreement will apply to any such Service added.
  2. You agree to be bound by and comply with the requirements of the Services Guide and applicable state and federal laws and regulations.
  3. We reserve the right to terminate your use of the Services, in whole or in part, at any time without prior notice.
  4. If you wish to cancel your subscription to the Services, you must notify us in writing of cancellation. You will be responsible for all payments you have requested prior to cancellation and for all other related charges, fees, and taxes incurred. Be sure to cancel all outstanding payment orders before you notify us to cancel the Service. We will not be liable for payments not canceled, or paid due to the lack of proper notification by you of Service cancellation.
  5. We may change these Terms, Conditions, and Disclosures, and any applicable fees and charges at any time and we will notify you of any such change. Your use of the Internet Account Access Services following receipt of such notice constitutes acceptance of any such change.
  6. These Terms, Conditions, and Disclosures shall be governed by and construed in accordance with the laws of the State of New Hampshire to the extent not pre-empted by applicable federal law.
Your Billing Rights
This notice contains important information about your rights and our responsibility under the Fair Credit Billing Act. NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR STATEMENT. If you think your statement is wrong, or if you need more information about a transaction on your statement, write us on a separate sheet of paper at Woodlands Credit Union, 730 Main Street, Berlin, NH 03570 as soon as possible. We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information:

  1. Your name and account number.
  2. The dollar amount of the suspected error.
  3. Describe the error and explain if you can, why you believe there is an error. If you need more information, describe the information you are not sure about.
If you have authorized us to pay your CREDIT CARD Account automatically from your SHARE DRAFT Account or through payroll deduction, you can stop the payment on any amount you think is wrong. To stop the payment your letter must reach us three business days before the automatic payment is scheduled to occur.

YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE.
We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within 90 days, we must either correct the error or explain why we believe the statement was correct.
After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to send statements to you for the amount you question, including finance charges, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your statement that are not in question.
If we find that we made a mistake on your statement, you will not have to pay any finance charges related to any questioned amount. If we didn't make a mistake, you may have to pay finance charges, and you will have to make up any missed payments on the questioned amount. In either case we will send you a statement of the amount you owe and the date that is due.
If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tell anyone that we report you to that you have a question about your statement. And we must tell you the name of anyone we reported you to. We must tell anyone that we report you to that the matter has been settled between us when it finally is.
If we don't follow these rules, we can't collect the first $50 of the questioned amount, even if your statement was correct.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS
Contact us at the above address as soon as you can. We must hear from you no later than 60 days after the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will re-credit your account for the amount you think is in error so that you will have use of the money during the time it takes us to complain our investigation.

Each loan marked * is open end credit. The balances of each such loan account at the beginning of the statement period, after each new loan advance (if any), after each payment or credit (if any), and at the end of the statement period are shown in the column titled "balance". The FINANCE CHARGE shown on the statement is computed on one or more of these balances (except closing balance) at the (daily) periodic rate and ANNUAL PERCENTAGE RATE printed under the transaction relating to such loan. Each such balance figure is determined by adding to the last prior balance of a loan account, the amount of a new advance on that account, or by deducting from such last prior balance the part of a loan payment or credit on that account that is allocated to reduction of principal. The FINANCE CHARGE shown on the statement is computed by multiplying the (daily) periodic rate times each such balance figure times the number of days that figure is outstanding.

This statement of account contains income tax reporting data, year to date interest and/or dividends. The dividend amount will be reported to federal and state governments per requirements. Retain your statement of account for purposes of income tax reporting.
 
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